Pricing & billing — Help

How billing works

You pay a fixed price for your plan (billed monthly or annually), and the receptionist's business number is included. Every feature is in every plan — plans differ in how many minutes are included, and in the per-minute rate for use beyond that.

Prices are shown excluding VAT. You'll find current prices and what's included on the pricing page.

See current pricing and plans

If a payment fails

The receptionist stays live through a short grace period, so you don't miss calls while you sort it out. If payment still doesn't go through, the subscription may be suspended.

On suspension the phone number is detached from the receptionist, but the number is kept reserved for you for 90 days. You never lose the number without notice. Pay within the deadline and everything is reconnected.

Read the full terms

Questions about price and billing

Can I keep my number?

Yes. You only forward your calls when it suits you, and your number stays yours. It costs nothing extra to keep it.

Can I cancel anytime?

Yes. There's no lock-in. You cancel whenever you like, and the plan runs until the end of the period you've already paid for.

What does it cost to use more than the included minutes?

You pay per minute beyond your plan, at your plan’s own per-minute rate — larger plans have a lower rate. The rates are in the table above. You can see your usage as you go, and we alert you before you go over.