The service
phoneless is an AI receptionist that answers the phone for your business. It answers questions from the information on your website and what you add yourself, books appointments or takes messages, and sends you a summary of the call.
You connect your own phone number by setting up call forwarding — you keep your number. A phone number is also included in the subscription if you want one. We do not port existing numbers.
The service is provided as is, and we improve it continuously. We give reasonable notice of material changes.
Subscription and pricing
phoneless is sold as packages billed monthly or annually (annual gives two months free). Every feature is in every package — the packages differ in how many minutes are included per month, and in the per-minute rate for use beyond that. A phone number is included in every package.
Use beyond the included minutes is billed per minute at the overage rate in effect at the time for your package. The rate is lower on larger packages. Prices are stated exclusive of VAT.
The current prices, packages and included minutes are always on the pricing page. We do not reproduce any price here in the terms, so the pricing page is always the single valid source.
Termination and renewal
The subscription renews automatically at the end of each billing period until it is cancelled. You can cancel at any time; the subscription then runs to the end of the current period, and you are not charged for the next one.
You manage and cancel the subscription yourself from the customer portal. On cancellation you can request that your data be deleted — see the privacy policy for how.
Payment default and suspension
If a payment fails, we automatically retry the charge. The receptionist stays live through a grace period, so your phones are still answered while the matter is resolved.
If payment still does not go through, the subscription may be suspended. On suspension the phone number is detached from the receptionist, but the number is kept reserved for you for 90 days. You never lose the number without notice. Pay within the deadline and everything is reconnected.
Acceptable use
You are responsible for using the service lawfully and for having the right to receive the calls it handles. The service must not be used for harassment, fraud, unlawful collection of personal data or any other unlawful purpose.
The receptionist is not an emergency service. For dentists and other health businesses it screens for acute situations and refers onward, but it never replaces 113 or other emergency help.
Liability and limitations
We work to make the receptionist reliable, but no automated service is flawless. phoneless is a tool for answering the phone, not a guarantee that every individual call is handled perfectly. You should keep your own routines for following up on messages and bookings.
To the extent permitted by law, our liability for loss related to use of the service is limited. Mandatory rights under Norwegian consumer and contract law apply regardless.