We always say so
Every single call opens with the receptionist stating that it is an AI. It never pretends to be a human, and it never hides that it is automated.
That is a deliberate choice: it should be clear to the caller that they are speaking with an AI receptionist.
What the law requires
The EU's Artificial Intelligence Act (the AI Act, Regulation (EU) 2024/1689) requires, in Article 50, that a provider of an AI system intended to interact directly with people informs them that they are interacting with an AI. The requirement applies from 2 August 2026.
We already do this today — from the first call, regardless of when the requirement takes effect.
Recording and consent
Calls are transcribed so you can read what was said and follow up. Audio recording can also be turned on. The rules for recording, retention and deletion are set out in the privacy policy.